Certificate in Regulated Customer Care - CeRCC

• Designed to assist individuals in ensuring the fair treatment of customers
• Covers the key features of the FSA's approach to Treating Customers  Fairly

It is a single-module qualification with 75 multi choice questions that will enable candidates to gain a full understanding of the principles and practices of regulated customer care.
CeRCC has been accredited as a Level 3 qualification and provides evidence of the action taken to embed TCF within a firm and can help demonstrate how your firm is responding to this vital issue.

The qualification is designed to provide candidates with the ability to:

• Differentiate types of customer, their requirements and their needs;
• Explain the FSA’s concept of TCF, its scope, relevance and benefits to the organisation;
• Provide customers with an improved quality of service, by improving transparency and clarity of transactions and the resolution of difficulties;
• Describe the firm's responsibility towards implementing TCF and the impact on customer relationship management, quality of service, and staff training, competence and effectiveness;
• Examine the implications of implementing TCF in practice, in areas such as product design, customer communication and the handling of complaints.

All CeRCC examinations are multiple-choice, and can be sat at a choice of over 150 test locations throughout the United Kingdom with the results provided immediately.

Course Requirements

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